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Storage FAQ's

When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do request a 10-day notice before you move out.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, provincial ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise. We prorate the monthly fee and you only pay for the days you use. You are not locked into a strict lease. BRITEBOX Storage Co. strives to provide an honest storage experience for all of our customers. No hidden fees. No minimum stay.
How do I make a payment?
You can pay in person or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly. Businesses can also pay with corporate cheques. Personal cheques are not accepted and we apologize for any inconvenience this may cause.
What forms of payments do you accept?
Debit card, money orders, VISA, MasterCard, American Express and Discover and cash. We also accept Corporate Cheques but unfortunately not personal cheques.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office. We provide a variety of moving box sizes and wardrobe boxes. We provide all items to be your one stop shop for moving and packaging supplies.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials, animals and perishables. Please do not store any type of food items (Human or pet consumable) as these can attract pests. BRITEBOX Storage Co. does provide third party pest control and are happy to report we have no reported problems. If storing a vehicle please ensure the fuel tank is empty. Please contact us if you have any questions regarding a specific item.
What is the difference between types of Storage units?
What you will run into most with Self Storage are ground structure buildings. Ground built units are designed for proper airflow, engineered for safety and provide great security.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours. As an increased lever of service we also provide a gate app for iOS and Android that allowed for the gate to be opened remotely from your cellular phone!
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.
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